Customer Testimonials
Adam was a great help! He was patient and informative; gave me numbers that felt more budget-friendly. Happy to have landed a deal with him!
I had an excellent experience purchasing a Pre-owned Palisade Calligraphy Night. No one was pushy, everyone was knowledgeable and friendly. I worked with my salesperson Jaclyn Bobbitt, the general manager Graham Watson, and in finance Maverick Watson. They were all fantastic. I will definitely recommend friends and family to purchase from Family Hyundai in the future.
Went to Family Hyundai in Tinley Park Illinois for our second Tucson. Maurice was our sales associate. He was very knowledgeable about all the new technology and spent time with us explaining everything. Our first Hybrid so we have a little learning to do. Would recommend him and Hyundai to anyone.
The service at Family Hyundai is always exceptional to me. I have been bringing my truck to them for service since I purchased it in 2021. They are always kind, professional, understanding and keep me updated on the progress of any service I receive from them. I would recommend them to anyone who needs service to their vehicle regardless of if its a Hyundai or another vehicle made by another manufacturer.
Adam was incredibly helpful! He listened to what we were looking for, worked within our budget, and made the entire buying process seamless. We couldn’t have asked for a better experience. We will definitely be back to see Adam for our next car purchase!
Our Sales associate Jose was phenomenal. He was very polite and informative on the vehicle we was interested in. Our overall experience was the best. I really appreciate the warm welcoming from this dealership. We are now proud owners of a Vehicle. Thanks Family Hyundai.
Mayweather is fantastic! Just bought my second car from him. Made the entire process smooth and easy!
Ricky Gushi is the Best Salesman Ever! He Really Bent over backwards to get the deal done for me.
Adam was great! Very informative and made it a painless process. Would highly recommend!
Efficient, knowledgeable and friendly service. Jayne went out of her way to help me.
Hector is a great technician! Always a great help when needed. Doesn’t take long either to fix a problem.
Very pleased with the entire purchasing process at Family Hyundai. My sales rep, George Hasenjaeger, was courteous, respectful, and extremely helpful through out the purchasing process. He also has been very responsive in follow-up issues. Will recommend George & Family Hyundai to friends. and family.
A great five hour car purchase experience. We got there at 10:30 AM and rolled out at 3:15 and a new car after all the financing and the stuffy stuff. The only down play was the snacks in the service room started disappearing by noon.
Mike Soto thank you for the experience we had at Family Hyundai. Mike took very great care of me and my needs for a vehicle. I appreciate the time and patience the day of the purchase. Come holla at Mike Soto for your next purchase @ Family Hyundai.
Every one was very pleasant. Was kept up to date with the work being done
(Translated by Google) Excellent service from Mr. Maike, who helped us yesterday with the purchase of our 2024 Corolla SE. He was very patient and helpful. 🥳✌🏼 (Original) Excelente atención del señor Maike que ayer nos atendio para la compra de nuestro corolla se 2024, tuvo mucha paciencia y muy buena disponibilidad. 🥳✌🏼
Kristi is awesome! Great job explaining everything in the vehicle!
Well done
Matt B and his friendly dog Mika, who he spoke of, after I share with him how I love cats and dogs. He was an awesome, very considerate, and informative dealer. Who treated me with total respect and patiently explained everything I needed to know about the features of the car I was interested in, as well as helping me get the best finance for my trade in and insurance for my new vehicle.
Gary provided great service and was able to get me scheduled on a very busy Sat!!! Service on my car was completed surprisingly quickly. Will definitely bring my car back to this dealership.
Thank you so much Mike Soto, for the best service you provided to me to buy my first Hyundai Santa Fe - answering all my questions and showing me the car qualities . Look forward to being your customer and the customer of The Watson Family Hyundai. October 31, 2026✌🏽
Maywhether is a phenomenal sales person. If I could give 10 stars I would! He made sure my process in purchasing a car is seamless.
Mayweather was an amazing salesman! I highly recommend him at family hyaundai!
Had a great experience buying my 2nd car, Hyundai is a great choice! Isaiah is amazing and very helpful!
Yes, Hyundai I wanna say that the entire staff was amazing but one in particular my service writer Colin .S took care of me very well thank you so much thank
I’ve been coming to Family Hyundai for years. Every lease I’ve gotten since 2018 I’ve been coming to Kristi F for every single car. Now I’ve bought a car from her and Kristi and Al have been fantastic! The whole team at Family Hyundai have been amazing!
Fast oil change. Friendly service people. Only an hour
Adam was very helpful and was very accommodating.
Had a great experience with George my salesman, went above & beyond. Everyone was so nice & Graham was very welcoming to the dealership. Would recommend them to all my friends & family!! Thank you Family Hyundai for my great experience!
He was helpful with everything I need help with me
Excellent service. I plan on continuing to bring both of my cars there.
Excellent service and very friendly! Adam. Was great!!
Robbie Watson is totally unorganized. and the management team isnt far from it. No real sense of urgency no awareness. May as well be shopping at dollar general where the cashier doesnt even come to register unless you yell for them for 10 minutes.
I appreciate Mike Soto assisting me with finding the right vehicle for my wife and I. I wouldn’t have been satisfied without his hard work and dedication
Giovanni Saldana was very polite and helpful.
Courteous Professional
AVOID AVOID READ THE REVIEWS
Wish I had…Lots of talk, lots of bs… I live far. Like an hour far, worked out a deal weeks in advance, they wanted me in and fast. I told them I can come in earlier with a lower down payment but my payment staying the same, they said yes come in. So I came down via uber 1hr plus, $100 from De Plaines my seller wasn’t there, price was more than agreed, they adjusted it to but payment was way WAY more. Car needed new brakes and pulled to the right. Never answered ... Read More Google - Oct 24, 2026
Service advisor Jo Ana is the best. She went above and beyond to assure my satisfaction of service. Repairs made to perfection, mechanic even completed repairs to a recall I wasn’t even there for.
My ex have a Sonata car and said it is good car , then I bought Hyundai Elantra 2018 there , Kristi is sale person that my Ex referred. She is very nice calm help me through the sale process, after 1 years and 1/2 the paint a lot the is started to chip on the hood , trunk , side , front hood . I brought it back they paint, it took them 1 months to paint. And 8 months later pain chip in a big chunk hood again . I am going back and forward 3 time at there service 2 hours waiting for them to take pictures send to manufacture to ... Read More Google - Oct 22, 2026
(Translated by Google) Excellent place to do great business (Original) Excelente lugar para hacer grandes negocios
I knew nothing about Hyundai when I walked in. My salesman Matt was professional, knowledgeable and helped me find the perfect vehicle. I feel like he listened very well. The dealership overall was straightforward, transparent and did a great job. 👏
Adam was very good. Any requests I had he made sure they were taken care of. He was friendly and informative. Out of all my experiences with car dealerships, my time with Adam was the best. Would highly recommend.
I test drove a 2026 Hyundai Tucson SE, and I fell in love with it.
Went back and forth to Hyundai dealers and was incredibly happy with Carlos and the rest of the team. One new Tucson later and I’m so glad I made the switch. No pressure, good deals, knowledgeable team. Great experience!
Mayweather was excellent. Low pressure, very informative. He was nice and friendly. Really took his time with me. Answered all my questions. Overall I would recommend this dealership and specifically I would recommend Mayweather.
Edit 10/20/26
I came in to take a test drive after being promised a $50 reward card after a pop-up appeared on their website. All during the very long day that I was there buying a car Mayweather repeatedly assured me that would be no problem. I have followed up with him multiple times (at least six separate occasions) and I have not yet received any reward or ... Read More Google - Oct 12, 2026
False advertisement, gave me a written offer and then refused to honor it saying it was a mistake. Bunch of crooks
A weird dealership for sure. I inquired about their Elantra $149/mo lease offer. I needed to understand the fine print in their ads online, because the fine print in the ads were, truly....too fine.
Courtney reached out by text. She immediately started with the test drive and "when do you plan on coming in?" pressure tactics. 🙄
It took a few tries to get the terms of the offer, however....they provided it. I'm not sure why a dealership would list an ad online but make the fine print terms so small to read that you have ... Read More Google - Oct 9, 2026
UPDATE: They have fixed the dent in my hood. If I'm ever in the market again for a car, I'll only go back to my sales rep! His name was Isaiah and he was really kind and patient throughout this process. Thank you again Isaiah!
Very disappointing experience! I purchased my car on August 24th. While the car itself is nice, the overall experience has been highly frustrating.
My sales representative was a nice guy, but I feel the dealership as a whole has failed me. I have already had to return to the dealership three times since ... Read More Google - Sep 14, 2026
Worst car dealership we have ever been to. They told us our car was new when we purchased it. Not the case. It had 3,000 miles on it but they swore up and down that it was new. We went to get it serviced for an oil change and they decided it wasn’t new anymore and cheated us out of our free oil changes. Our paperwork says it is a new car but they said no. The oil changes weren’t the real problem, their shifty behavior was. We wanted a new car, not a rental, loaner or second owner ... Read More Google - Sep 10, 2026
My son's experience purchasing his first car from Family Hyundai on 8/4/2026 was extremely disappointing. I strongly caution anyone buying here, especially a young or first-time buyer, to carefully review every number, add-on, and document before signing.
This review is solely about my son and his mom's experience with the sales and finance process, not the quality of Hyundai vehicles.
My son purchased a used 2020 Hyundai Elantra with approximately 87,000 miles. He had saved a significant down payment, more than half of the vehicle's agreed-upon price, and was excited about buying his first car.
The first red flag came ... Read More Google - Aug 17, 2026
The most deceptive, dishonest, typical everything you hate about a car dealer experience you can find. Ettleson was so much better we bought from them instead. We live in Tinley and will drive to countryside for service too.
When I had services done on my truck the technician broke my vent tag and customer service Ken blamed me for it and argued that it was not them that did it when it wasn’t like that. He also told me it will cost 350$ if they fix it. I give them a -0 star rating.
I came in to test drive a used car on a Thursday and told the dealer I wanted to bring my daughter in the next day to make sure she liked the car. My daughter and I came in the next day to test drive the car and worked out a deal with the salesperson but because the incoming inspection had not been done yet I wanted to put a deposit down on the car to hold it until the inspection was completed. But I was told they don’t take deposits on used cars to hold. It would have ... Read More Google - Aug 16, 2026
Unfortunately our experience at this dealership was not good. My husband and I are expecting our first child which meant trading in our two door SUV for a family car. We found the perfect SUV here with low miles, test drove it the night before, and came back the next day to finalize everything with an appointment. Our salesman was nice, but he was newer which made the experience longer than normal. We spent about 6-7 hours total, the majority of the time we were just sitting around waiting (which they blamed on the wait time due to it being ... Read More Google - Aug 15, 2026
Dont even bother with the service dept
Rick the sales person is GREAT! Robbie in finance!! TERRIBLE!! Don't go here worse deals ever!
Having a safety issue with our car and the service tech and manager were unwilling to help with the issue of a seat that will not buckle safely. Very dissatisfied with the lack of concern we have seen here for a 2026 palisade
JUST AWFUL. First of all, I tried to make an appointment for a service the lady was rude and hung up on me while I was talking. Then I try to take my car in , they say they don’t accept walk ins but accepted someone else. And all I needed was an oil change. Service is awful, and if I didn’t have free service I would be going to another one.
Bought my car from here called here to get service. They told me it would be days before they even looked at my car. Terrible. I would never go here again.
Went in to get my wife radiator replaced. 1st They told me that there was no claim number for the Hyundai good will repair although it is clearly on the invoice. Pretty sure I over paid. After looking at the breakdown. 2nd I go to change the oil on the vehicle every single plastic retaining clip is missing. If I wanted a 1/2 ass job I could’ve done that myself.
Looked online at a car one time and won’t stop getting harassment calls.
Stopped in this morning to see if I could do a walk in appointment, the intake employee was visibly frustrated by this, and the service manager told me that they were slammed and couldn’t take my car…when there were no cars in line at the service bay, and from what I could see not a whole lot of cars in the service garage. This hasn’t been an issue prior doing a walk in, and it is very disappointing. My wife and I have bought (2) cars from Family Hyundai, but will not be buying again due to customer ... Read More Google - Jul 11, 2026
They had very good prices advertised on their website, when we went to the dealership, they said there's a "glitch" in the webstie and they can't honor those prices. They also kept doing the trick that the salesman goes behind to crunch the numbers and comes back way to many times and wasted hours of our lives. We ended up getting a WAY better price at another hyundai dealership. Do not recommend them!
I was previously a loyal Hyundai customer, but my recent experience (last 3-years) has been deeply disappointing.
My vehicle has had repeated major mechanical issues, including engine/cooling-system concerns that have continued even after repairs. The vehicle was returned to me, driven only a very short distance (multiple time), and then ended up back in the shop again. This has created significant disruption, uncertainty, and financial strain.
I understand that vehicles can have mechanical problems, but the lack of meaningful resolution has changed my confidence in the brand. At this point, I do not see myself purchasing another Hyundai, and ... Read More Google - Jun 29, 2026
Do not buy a used car from them!
I purchased a 2015 WRX from their used car lot. Firstly because it wasn't a Hyundai the dealer didn't know anything about the car (including how to even start it.) He constantly complained about having to be at work and he took forever to actually do his job. I had to come back the next day to pick up the car because they took so long. He was even made to give me a call after purchasing the car to apologize for his horrible service where he complained about his job ... Read More Google - Jun 23, 2026
Mixed Experience — Over the Course of 3 Years.
I purchased my Hyundai Elantra Limited here brand new in 2023. The car-buying experience was genuinely great — friendly staff, straightforward process, and they helped me get everything set up. I absolutely loved the car.
Fast forward to 2025, and things took an unexpected turn. One day while getting out of my car, I noticed that from the top of the windshield back to the sunroof, the blue paint had completely failed. The paint had completely peeled away, exposing the gold-toned metal underneath. This is a known issue with Hyundai paint, yet both service and sales ... Read More Google - Jun 17, 2026
As a business owner, I know that client service goes a very long way, which is why I am so disappointed with how this transaction went. From another state, I coordinated a cash vehicle purchase for my mother, who is a senior citizen. My daughter and a family friend went into the dealership with her.
The sales manager had plenty of urgency to get the sale done. He even called me on his day off to ask what time my mom was coming in to purchase. However, the level of care, attention to detail, and follow-through by both the sales ... Read More Google - Jun 15, 2026
I used to have a 5 star review here, now it is a 1 star review. My wife had her car in for service, we were initially told that it was a simple 150 dollar fix, a few hours later we were called back and told it was misdiagnosed and it was now 1200 dollars. Fast forward almost a week and it was complete radio silence, no updates on the car, and no update on the rental we were promised. The first update received was when we called and asked for one, the day that we were told the car would be ready originally, ... Read More Google - Jun 13, 2026
Two and a half hours for an oil change and tire rotation? I had an appointment for an oil change. After almost 90 minutes I was about to ask about my car when someone came up to me and said he would have someone tell me when my car is ready. Another half hour goes by so I go ask when my car will be ready because it's now been 2 hours which is ridiculous for an oil change and tire rotation. She goes to try to find out but comes back and hasn't found anything. Then someone comes up ... Read More Google - Jun 12, 2026
The people are great and service was fairly cheap. So after you get a service done, you may receive a phone call asking for feedback BUT an AI system will be calling. It’s horrible and it cannot understand what you try to say, and ends up being frustrating. I would much rather take my business somewhere else, especially if they don’t ask for feedback with AI.
Service team is awesome and goes above and beyond. Hyundai however keeps spamming me with emails, texts, and chat bots asking me for reviews. I have unsubscribed from emails and responded accordingly to text messages so they stop. They don't stop. It is infuriating and I do not intend on doing business with family hyundai again. You guys already took my money; please respect my request to leave me alone.
I’ve never experienced a more frustrating and unwelcoming experience with a dealership in my life. Their online website could use some work, as it’s the only way to get through to scheduling service. Once you do so, good luck if you need to modify your appointment.
There was no active button/link to change or cancel your service. Trying to give as much notice as possible, I called. After getting someone on the line, I was met with a rushed, “you’re trying to reschedule? Ha, better keep it. We’re booked solid for two weeks minimum.” I ... Read More Google - May 4, 2026
Soooo Bad
My last review was removed:
Over multiple service visits (5/20/25, 8/28/25, and 12/3/25)while my vehicle was still under warranty, I repeatedly reported that my sunroof intermittently would not close (THEY HAVE THIS NOTATED). Each time, I was told the issue couldn’t be replicated, but my concern was documented.
Now that my warranty has expired, the dealership is suddenly able to identify the problem—and is attempting to charge me $195 to fix it.
That is not acceptable.
This issue was clearly reported multiple times during the warranty period. The fact that it could not be diagnosed at the time should not now ... Read More Google - Apr 20, 2026
I had a 7:00 AM service appointment. Within 30 minutes of arrival, I was told my vehicle would be serviced. I was provided a loaner vehicle and informed that someone would contact me that afternoon with findings on my vehicle.
At 1:00 PM, having received no contact, I called the dealership for a status update. I was told by the service team that my service specialist had been paged but could not be found.
At 2:00 PM, I returned to the dealership to return the loaner and inquire about my vehicle. A service team member informed me that no one had looked at the ... Read More Google - Apr 10, 2026
Waste of time getting service on my vehicle. Making the appointment the service department knew why I needed to bring my car in . You would think if they didn't have the part in stock that they would have contacted me letting me know it wasent available yet and not to bring my car in that day. Nope they had my car for half of the day just to say I need to bring it back. No clue when it will get done nothing was said. Poor communication
I went to look at a used car there. I immediately noticed one of the tires was mismatched with another brand, and that the heated front seat was not working. I looked underneath the car and it appeared there was at one time an oil leak. I was expecting higher quality/top tier reconditioning from a dealership. I told the salesperson I want to think about it. He seemed very pushy and insistent on making a deal then and there. He would then email me asking me about when I'm coming back to look at the car again. Well, ... Read More Google - Apr 4, 2026
There the service is worst. They are don’t know how to fix the car. Even they are not able to find out the actual problem in the car. I had a wheel alignment with them suggesting but then also my car is floating as it is. So they are suggesting me to drive a car with this problem.
If I could give 0 stars I would. They have the worst care in there customers, they take no pride in making sure your welcomed or enjoy your time here. Felt very rushed and my sales person was very hostile towards me. I will be taking my business elsewhere. Lack of drinks for customers and people with kids was a big negative aswell.
If I could less than 1 star I would.
Hyundai advertises that they offer one of the best powertrain warranties in the industry. However, based on my experience, that warranty provides little reassurance when a known issue remains unresolved and coverage may be denied once the warranty period ends.
I am extremely disappointed with my experience with Hyundai regarding an ongoing oil consumption issue that has not been properly resolved.
After undergoing a combustion chamber cleaning, I was told my vehicle was “100% fixed” and no longer burning oil. However, within 1,000 miles, my oil level was already near low again. Even more ... Read More Google - Mar 27, 2026
No one greeted or helped out although established arrival time over the phone.Had a good dealer but not a great financial advisor here. My vehicle is financed via Hyundai yet no loyalty program available, no reward for being on time with payments or for seeking to trade in a desirable car.
Be aware that Hyundai has issues with backup camera as is not switching off timely, with quick lower gear switching as when you need to slow down fast and is rolling when using parking brake. Moreover head rests push you forward causing improper body alignment.I would not ... Read More Google - Feb 28, 2026
I would give zero stars if possible.
Buyer beware.
I attempted to purchase a Hyundai Tucson from this dealership and ultimately walked away due to repeated misrepresentations and unprofessional conduct. I was told my credit was run, that I was approved, and was quoted specific terms over the phone. Based on those terms, I agreed to proceed and paid a deposit.
When I arrived in person, I was presented with materially different numbers, including a longer loan term and higher payment, which were described as a “small oversight.” The paperwork provided was minimal and lacked standard detail or disclosures.
Throughout ... Read More Google - Jan 31, 2026
I needed to take a few days to think about what I wanted to say. First, I want to be very clear: my salesperson, Mark, was fantastic. He gave off a comforting, almost parent-like vibe, and I truly appreciated that. The dealership itself was clean, and the woman at the cashier desk was pleasant and very friendly.
However, my issue is with the finance manager and the finance department. It should not take almost five hours to buy a car. It’s 2026, and dealerships need to streamline the car-buying process. I could have purchased a car through Carvana or DriveTime ... Read More Google - Jan 28, 2026
I purchased a used car from Family Hyundai. Ever since it has been nothing but a nightmare. The sales person and managers all lie just to get the sale. Scheduling any type of maintenance is a nightmare and even when you show up the service men are rude and short. I purchased the extended warranty and the motor went out on one of my chairs. To try to avoid having to fulfil their legal obligation the service man told me it would be two hours and a non refundable $100 feet to even take a look at the car.
Do yourself ... Read More Google - Jan 24, 2026
I’m not even sure where to begin. I requested information on a specific vehicle, and the dealership called in the morning to confirm it was available. After driving nearly 40 miles and arriving around 11:30 AM, we learned the vehicle had already been sold. That was disappointing enough, but we decided to explore another option—even though it was above our budget—and chose to move forward with it.
That’s when the real frustration began.
We agreed on a price (their trade-in offer was shockingly low and nowhere near what they advertised online), and then spent the next seven hours ... Read More Google - Nov 24, 2025
Salesman (Jose) was good but wow, way to much pressure was applied trying get us to buy all the extended warranties and other stuff. They turned a pleasant experience into one where I couldn’t wait to get out of that place. Really pretty ridiculous.
Worst dealership experience ever! We came in to buy a used Hyundai Tucson, and it turned out to be an absolute nightmare. There was only one finance manager on the floor, and we had to wait almost 3 hours just to get into his office. The staff seemed totally unorganized and indifferent to customers waiting around.
By the time we finally met the finance manager, we were already frustrated and exhausted. The whole process felt rushed and poorly handled, like they just wanted to push the deal through without any real customer care. I’ve bought cars from other dealerships before, ... Read More Google - Oct 25, 2025
On 9/15/25, I bought a 2025 Hyundai Palisade from Hyundai of Tinley Park. Saleswoman Jaclyn Bobbitt and floor manager Al Pellizzeri never mentioned that a stop sale had been issued three days earlier due to a safety recall. After signing everything and handing over my trade-in, they told me I couldn’t actually take the vehicle home and gave me a loaner.
The next day, I was told by Al that the vehicle legally couldn’t be driven — a fact they were well aware of when they sold it to me. I spoke with Hyundai Financial and a lawyer, both of whom ... Read More Google - Oct 14, 2025
A lot of places to go on 159th DO NOT go here
Worse experience I've ever had shopping for a car, took a day off work I did my research called them to verify the car I wanted was still available was told it was they'll have it ready to see, when I get there the girl was clueless when I explained why I was there then she kept going back and forth to ask someone about my appointment like why not just show me the car, on top of all that the car was "in for maintenance" and they tried pushing me to something I had no ... Read More Google - Oct 7, 2025
