Meet Our Staff

Service

Tom Salin

Tom Salin

Service Advisor
511 Reviews
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Colin Simmons

Colin Simmons

Service Advisor
445 Reviews
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Mike Majchrowicz

Mike Majchrowicz

Service Advisor
301 Reviews
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Sales

Al Pellizzeri

Al Pellizzeri

Customer Relations Manager-After Market

Certified
390 Reviews
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Kristi Feinberg

Kristi Feinberg

Sales Professional
242 Reviews
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Jerry Lacy

Jerry Lacy

Sales Professional

Certified
237 Reviews
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Larry Edwards

Larry Edwards

Sales Professional
178 Reviews
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Ricky Gushi

Ricky Gushi

Sales Professional

Certified
168 Reviews
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Mayweather Shorter

Mayweather Shorter

Sales Professional
155 Reviews
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George

George "Skip" Hasenjaeger

Sales Professional

Certified
96 Reviews
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Adam Ghouleh

Adam Ghouleh

Sales Professional
81 Reviews
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Jaclyn Bobbitt

Jaclyn Bobbitt

Sales Professional

Certified
66 Reviews
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Chabasco Elston

Chabasco Elston

Sales Professional
63 Reviews
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Carlos Alcantar

Carlos Alcantar

Sales Professional

Certified
43 Reviews
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Kelly Kuckelman

Kelly Kuckelman

Sales
26 Reviews
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Management

Graham Watson

Graham Watson

General Manager
166 Reviews
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Tom Salin

Tom Salin

Service Advisor
Recent Reviews

Jan 19, 2020

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Had a great experience with Adam and Joe the finance...

Had a great experience with Adam and Joe the finance manager both are really nice guys and they helped us very quickly because I was in a rush and they understood that and I knew what I wanted so they took care of me in a very quick way exactly what I was looking for the And the dealership is very clean and we love the service area

Jan 19, 2020

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Splash shield reinforced

We needed the splash shield reattached to the frame of the car. They not only were able to take us in right away, they did the work promptly and efficiently. Tom Salin, the service advisor, was as pleasant a person as I've met. He was great to work with. I was out in less than 30 minutes.

Jan 19, 2020

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Went in for an oil change and tire rotation. Was in and...

Went in for an oil change and tire rotation. Was in and out within an hour. Tom was great as usual. Always receive great service whenever I visit.

Jan 19, 2020

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I went to do a oil change and to fix my master switch for...

I went to do a oil change and to fix my master switch for my car they did a good job for the mechanic doing it

Jan 19, 2020

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Tom Salin was great as always. Tom goes out if his way...

Tom Salin was great as always. Tom goes out if his way to provide awesome fantastic service and never lets us down whenever we come in.

Jan 17, 2020

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George was friendly and knowledge about the 2019 Sonata....

George was friendly and knowledge about the 2019 Sonata. They were all friendly and great to do business with. I would go back again for sure!

Jan 15, 2020

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Great service. Not a long wait. Love making appointment...

Great service. Not a long wait. Love making appointment online. Get rid of the 25 word minimum-it will stop me from doing more reviews!

Jan 14, 2020

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Fantastic!

I scheduled an appointment for an oil change and was in and out in no time at all. Tom Salin is one of the best service guys you got, really cares about your car.

Jan 13, 2020

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My experience at family Hyundia has always been great ....

My experience at family Hyundia has always been great . Larry Edwards is a outstanding salesman . When dealing with the service department Phil was always pleasant and Tom salins

Jan 13, 2020

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Friendly, clean and efficient

Had my 75,000 mile maintenance completed. The waiting area was clean and comfortable. The service specialist, Tom, was cordial and listened to all I had to say about what was happening with my car. He reviewed the costs before anything was started and gave me an idea on how to save a few dollars for a minor connection. As always a great service department.

Jan 13, 2020

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Service is very fast and honest. Kristi always helps and...

Service is very fast and honest. Kristi always helps and I love her. Thank you very much for all the help. Will definitely come back.

Jan 13, 2020

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Awesome customer service; a dealership that truly cares...

Awesome customer service; a dealership that truly cares about its patrons and the cards they drive. Brian; Mike and the whole team of CS are wonderful.

Jan 13, 2020

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Our favorite place!We called on Saturday morning with a...

Our favorite place! We called on Saturday morning with a car problem. We were able to bring our car in and 3 hours later all was fixed.

Jan 12, 2020

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Tom Salin always takes good care of me. He reviews what...

Tom Salin always takes good care of me. He reviews what my car is in need of and what's coming up. I give Tom five stars.

Jan 12, 2020

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Tom Salin always takes good care of me. He reviews my...

Tom Salin always takes good care of me. He reviews my maintenance history and lets me know what's due as well as what's coming up.

Jan 12, 2020

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I've always received the best in customer service. I've...

I've always received the best in customer service. I've had an issue with my windshield & Tom will help me take care of it this week. Also, my wheels have some slight damage & Al is going to address this issue as soon as possible.

Jan 11, 2020

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battery and starting system check

I always get exceptional service at Family Hyundai. I check in and they give me an estimated time for work to be done. Usually they are on time but if there is a problem the sales rep. comes to the waiting room to let me know. Waiting room is very comfortable so it's never a problem. The service staff is great. Very helpful and very knowledgeable.

Jan 10, 2020

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Excellent service...as always

Never disappointed with service. Tom Salin always more than helpful & accommodating. I have highly recommended your dealership to friends and will continue to do so.

Jan 10, 2020

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Family Hyundai always provides excellent service. Tom was...

Family Hyundai always provides excellent service. Tom was very helpful. I was able to get a loaner and my car was repaired in 2 days.

Jan 08, 2020

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Super service!

I came in for a oil change with no appointment. I was in and out within 30 minutes. They were able to give me a complete diagnostic of my vehicle.

Jan 08, 2020

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Great service in a decent amount of time.

Family Hyundai in Tinley Park, Illinois is always clean. The technicians always inform me of coupons or other promos to save me money. i have been a loyal customer of the service department for the past 4 years and will continue to patronize the establishment as long as the quality of service remains high.

Jan 06, 2020

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Oil leak

They replaced the oil pressure switch which was under warranty. Only drawback was I had to wait 10 days to bring it in because they were so busy. But once I dropped it off it was repaired quickly. Very friendly & helpful service dept.

Jan 06, 2020

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Great experience, as usual!!!!!

This is our 4th Hyundai purchase from Family in the last 10 years....our first SUV!!! We now have a beautiful Gemstone Red Tucson!!!! From day one, we have been treated like family from salesperson to car maintenance crew! A big shout out to Kristi (Person Sales Specialist) for explaining all of the features in our Tuscon, so we would be well prepared,, Al P. (Customer Relations Manager), Leon Goldman, Tom Salin, Service, and of course, Graham Watson, (General Manager) for making this experience....our best ever!!!!

Jan 04, 2020

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Always great service

We are a three Hyundai family, all bought from Family Hyundai. Part of the reason was because we received great service with our first one. Every advisor we have had has been professional and a pleasure to work with. No high pressure up-sell for work we don’t need, we really appreciate that. We had a lot of problems with that across the street at the Honda dealer when we owned a Honda. Never again! We have re-located out of Tinley, but we will make the drive back here every time we need something for our vehicles. I was only in for routine service and Tom Salin was great to work with. From his greeting, to our conversation as he walked me to the cashier, he is genuine. I did not feel like a number, like in other service departments. A simple handshake and thanking me for coming in goes a long way in my book. Thanks Tom and the Family service department! Keep up the great work, we will continue to be loyal customers due to your customer service.

Jan 04, 2020

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2011 Sonata engine failure

My engine seized well in a busy expressway in Chicago. I had my car towed to the dealership, because the tow driver informed me that this was a known issue. Tom in the service department did not inform me of the same, And asked for a $100 deposit for service. I was later told that this was part of the campaign and that they were aware of engine failure in this model. It angers me that this wasn’t dealt with before my car was incapacitated on a busy highway.It’s just disregard for me and my safety.

Jan 04, 2020

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Oil Consumption Testing

Crystal initiated an oil consumption test for my 2013 Santa Fe. It only took 3 visits (1 every 1,000) miles.Each time I visited, they took me in without an appointment and performed the measurement.

Jan 02, 2020

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I purchased two cars from Family Hyundai c/o Graham...

I purchased two cars from Family Hyundai c/o Graham Watson and have always received top quality service even after my cars have been out of warranty. I am a single mom so honesty and great service is very important to me. I highly Recommend this dealership to everyone. They stand behind their cars!

Jan 02, 2020

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Oil change and recall for technical

the last two times I was very disappointed with the car wash. Back of car was not even touched by the liftgate. The windows are so smeared I had to stop and re-clean on myself.

Jan 02, 2020

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Installation of Remote Starter

I've had various cars serviced at Family for the last 12 years. They are the best in the business! Always informative and friendly to deal with.

Jan 02, 2020

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Service

Always a nice visit to Family Hyundai. Friendly and polite people to do business with. Work is good and right. Never a problem, we love Family Hyundai!!

Dec 31, 2019

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New car

Very friendly, very business like and treats you like a family member. They go out of their way to answer any questions and care about their customers.

Dec 28, 2019

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15,000 mile service

I was greeted immediately upon driving into the garage, taken to the service rep (Crystal) and informed about what would be covered in this appointment, as well as the free oil change and total price for said service.

Dec 27, 2019

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great

Very pleasant experience. very clean dealership very clean bathrooms.Tom Salin was a pleasure to do business with. He was very knowledgeable and was up front with all my concerns.

Dec 22, 2019

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My experience

Great service by the staff, clean waiting room. Prompt timeframe in getme in and out. Not a long line in dropping off my vehicle also.

Dec 22, 2019

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The Service department is awesome

The service department is the best I would recommend it to everyone to go to the service department great service. The service gentleman was very polite.

Dec 21, 2019

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Great Service

Always had great service been taking my cars to Family Hyundai for 10 years would not buy a car from any other dealer. Everyone I have dealt with has been wonderful.

Dec 19, 2019

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Awesome

Best service always. Professional and very nice service people. Always clean and have some awesome refreshments. Coffee always hot and ready. Would easily recommend to my friends and family!

Dec 19, 2019

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Oil change

Brought my Azera in without an appointment. They were able to take me. The Oil Change Service was performed quickly and without issue. well done. Thank you.

Dec 19, 2019

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Took good care of me in a timely fashion

I did not have to wait for a long time for my car to be repaired. They told me what I need to do for my car and I was pleased with their answer.

Dec 19, 2019

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Service and recall

Very prompt, answered my questions about my service and future service as I will always have low mileage. Comfortable waiting room with WiFi, coffee and treats.

Dec 18, 2019

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Lack of communicatiom

I scheduled to have my wife's car installed with a remote started. The person made it sound like a relatively quick service. When i dropped the car off at 730am again it was made to seem that this would be done in the afternoon. It took 1/2 hour to get a loaner car. I then called at 3pm to check on status. Was told person would call me back. Called again at 4pm and they couldn't find the person who was supposed to call me. Was called at 430 to be told that car would be done between 5pm and 8 pm. Called at 730 was told car was done for 20 minutes was just being washed. This was also the same day that a sign was up saying cars wouldn't be washed due to the cold. Finally got to the dealership after 8. Asked to speak to manager who blamed everyone else and told us no one else complained so why should we. This person also didn't acknowledge that they were the person who didnt call after 3 and 4. Started to get condescending with my wife. We were upset and explained all the ways we were misled. Did get a discount on the service but still felt lied to the entire day. Starter works ok and has made the car much louder when locking doors.

Dec 18, 2019

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Friendly, competent staff. Reliable service.

I have been a customer since 2013. The staff is friendly, efficient, honest and the prices are reasonable. I highly recommend this place. Just awesome!!

Dec 18, 2019

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Great place

I have to give thumbs up to some of the people in sales and service I have worked with. Tom is personable, helpful and he knows his customers; Colin is also friendly and extremely helpful. I trust both of them with my vehicle. I just bought my second car (Elantra Ltd) from Carlos. He makes you feel like you are a friend and gives you his undivided attention. I stop in occasionally to say hi! and he always seems so happy to see me. These guys (and everyone else) are definitely an asset to your great team! Thank you to all!

Dec 18, 2019

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well-done

service was done while waiting at a decent price, service representative knew history of car and what needed attention, service area was clean and comfortable

Dec 17, 2019

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Average customer service

The Team was professional for the most part, but I thought the summary of my current maintenance agreement could have be explained a little more in detail (free oil changes, etc)

Dec 16, 2019

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Prompt, professional and friendly service.

As soon as I came in the door, a person greeted me and asked how they could help. I mentioned service department and the person promptly directed me there. Once in the service department, the individual who helped me was very friendly and attentive to my issue.

Dec 15, 2019

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Top Notch Service

Family Hyundai is always on point Thank for doing what you do Best. From the porters that vaccuum my car to the Services Advisers I want to gave a special shot out to Eric and Mike Thank you for being consistent with providing great customer Service.

Dec 15, 2019

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Friendly and quick

They only did what I asked them to and told me what else was wrong and how bad it was in a very friendly way.

Dec 14, 2019

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Excellent

My service was excellent. Everything went smoothly. Jim Rich filled in for Tom Salin, , on his day off, and he and the whole service dept. did an excellent job.

Dec 14, 2019

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Don W. 2014 Equus-Summary addendum

Please disregard my previous review . My intent was to rate the product and not the personnel. My service experience with the personnel was excellent. Tom, Colin and Mike and the service staff were very professional and informative throughout the process and accommodated me where possible. My issue is with the failure of the Equus air suspension. I have no problem recommending Family Hyundai in Tinley park, IL. they are always professional, classy and accommodating. Sincerely Don W

Dec 14, 2019

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Excellent Customer Service

I bought my Santa Fe at Family Hyundai over 9 nine years ago and been using them to service my car ever since. I have come to trust and rely on Tom & Colin with vehicle. They are very professional and personable. I really appreciate how they work you through what work needs to be done to your car and the cost details. My experience here has always been a good one.

Dec 13, 2019

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Best experience ever!!!!!!

My experience purchasing my 2020 Tucson was painless and very enjoyable. Every employee at the dealership did their part to make everything run smoothly during my time at the dealership. The delivery coordinator Amy was especially helpful and patient going over all the features on my new Tucson. At the end Amy invited me back for another lesson and I even got a hung. I was very impressed with the vehicle presentation at the time of delivery. In most business's the GM is no where to be found, but at Family Hyundai that is not the case. Not only was the GM Graham Watson available to assist me with my purchase, but I also received a loyalty discount for being a repeat customer. So cheer's and happy holidays to Family Hyundai in making me a lifetime customer...…….

Dec 11, 2019

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Needed back brake pads and rotors.

When I ask for Tom Salin, he always does the right thing to get my car serviced properly. Tom has years of experience and he is always respectful. He is a blessing.

Dec 11, 2019

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1st oil change

2nd car i've bought from family. have been going to family for years. have enjoyed working with tom. great service. will be back again

Dec 11, 2019

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Came to check possible drive line noise

People were friendly, took their time, and wanted to be helpful. I would recommend this dealership to my friends and associates. The dealership is very conveniently located to my home in Palos Heights.

Dec 08, 2019

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Excellent service from the Service Department. Tom Salin...

Excellent service from the Service Department. Tom Salin is a pleasure to work with. I would recommend going to Family Hyundai for all your service needs.

Dec 07, 2019

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Electrical problem

My appointment was scheduled for 4:30. I had to leave my car. I was not informed that l would need to leave my car when the appointment was made. I just wish l would have been told as l could have worked my full day and be prepared to leave my car. A loaner was available so it worked out.

Dec 07, 2019

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Head light bulb installed and oil change.

Great experience service was fantastic.Tom Salin in service was very helpful. He answered all my questions and made my visit pleasant. Will comeback for my next maint. visit.

Dec 06, 2019

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great

Great experience service was fantastic.Tom Salin in service was so very helpful. He answered all my questions and made my visit very pleasant. He told me exactly what was going to take place

Dec 05, 2019

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Outstanding service

I brought my 2019 Santa Fe in a for its first PM. I was notified by email the PM was due and Ricky made a follow up call for me as well to help set up the appointment. The service was outstanding. I was taken at the time the appointment was scheduled. Tom returned my vehicle, washed, vacuumed and ready to go. They also filled my windshield washer fluid. In addition, Al took the time to show me once again how to use my remote start. All of the employees welcome you when you enter and are kind and professional. It is such a pleasure to deal with people who show genuine concern for their customers.

Dec 03, 2019

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Awesome and quick

The best by far. Never had service done so well!!! I will most definitely recommend this dealership to all my friends and family. Awesome job

Dec 03, 2019

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Great job as always!

Service department has always been helpful and ready to answer any questions. Fast, excellent service that pays attention to the details. Tom was awesome and thoroughly reviewed my vehicle.

Dec 03, 2019

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Service

As usual I was out quicker than expected. Tom always is so great to deal with when I bring my car in for service. Thanks

Dec 02, 2019

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Break replacement

Service rep was outstanding. Service time was excellent and timely. Repairs were done sooner than expected. Feel much safer. Price was as competitive as other service stores.

Nov 30, 2019

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My experience at family Hyundia

Family Hyundai is a great place my wife has been going to family Hyundia for over 25 years when the name was Terry’s Hyundia . Good customer service team , good sells team, very p Professional

Nov 28, 2019

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Great service with Tom

Being a younger customer sometimes is hard to have others take you serious. I went in for an oil change on my Kona and Tom was extremely great. He looked at my whole car to make sure he didn’t miss anything that needed attention. He explained everything that was being done on my car and gave me advice on what would be the best way for me to fix a crack on my window. I extremely appreciate it.

Nov 28, 2019

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It was great!

I have been very pleased with the service I always get from Family Hyundai. And I travel further just to get this kind of service. I also have recommended Family Hyundai to others because of the good service they provide. Keep it up Family! You should also be aware that I switched from my original dealership to Family.

Nov 27, 2019

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just great

can in for oil change and was in and out in just 45 minutes. JUST GREAT. how many times can I write the words Great

Nov 24, 2019

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Excellent service

This was my first time receiving service at this facility. I am very pleased with the treatment I received. Tom in service explained everything to me and made sure I understood the problem my vehicle was experiencing. I would definitely recommend Family Hyundai to my family and friends.

Nov 23, 2019

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Service department

Thus far I have nothing but greatness to say about the service department. Thanks for everything. Everyone that have dealt with has been honest and explained what’s needed.

Nov 22, 2019

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Always friendly

Tom S. Is always very helpful and courteous. He always goes above and beyond when helping me with my car. A pleasure to have my car serviced.

Nov 21, 2019

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The service dept.is always efficient , polite and more...

The service dept.is always efficient , polite and more than willing to help. My work was completed and was in great working order. Thank you

Nov 20, 2019

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Recent visit

Good, very professional, nice people....too expensive. Crystal and Tom were, as usual, very nice people to deal with. Average is a two=hour wait for oil changes.

Nov 20, 2019

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Great service

Great service always recommended it to family members and friends always on time Tom always will recommend if any issues need to be taken care of thanks Tom

Nov 20, 2019

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Always nice people to do business with.

Every encounter I've ever had with Family Hyundai has always been positive. They really care, and are ready go above and beyond. Keep up the great work. 😀😀

Nov 16, 2019

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They were great they always take good care of me and my...

They were great they always take good care of me and my car. It is good to know that they are there when you need them.

Nov 15, 2019

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Service Department

The staff at Family Hyundai are knowledgeable and helpful, they take the time to explain thoroughly what should be taken care of and when. I plan to have all my service preformed at Family.

Nov 15, 2019

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Timely and professional service

You can always count on a good advice and a professional service when working with Tom. The car was ready sooner than I expected. Thanks.

Nov 14, 2019

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Colin was helpful and professional. Great service with...

Colin was helpful and professional. Great service with pleasant attitude. I always rely on this facilities help and assistance in keeping my suv rink g perfectly. Thanks!

Nov 12, 2019

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Awesome

Been going here for years and always get exceptional service. Service department is awesome! Customer service is exceptional. The waiting room is clean and always got very good coffee.

Nov 12, 2019

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great

Fast &promt service very courteous professional great service nice waiting area coffee & snack also courtesy car wash would recommend all my friends to come to family Hyundai

Nov 11, 2019

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Great service

It was great service as usual. Nice people and my car was done in the time period they said. I will always bring my car here.

Nov 10, 2019

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Fast service

This was my first service visit for my 2019 Kona and it was fast and efficient. Included with the service was a car wash. The Kuna is my third Hyundai and all have been serviced at Family Hyundai.

Nov 08, 2019

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Top Notch Service - Colin

I'm never disappointed when I bring my car in for service, but my last visit was really awesome (and quick); Colin was phenomenal as usual and I really appreciate him taking the extra time to ensure I was being "over" serviced...

Nov 07, 2019

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Excellent service as always! Had to have my starter replaced

Had to have my starter replaced. It has been giving a no start situation which was similar to the vehicle going in immobilizer mode for several months. Everything is fine now!

Nov 07, 2019

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I was able to get in right away for scheduled appointment...

I was able to get in right away for scheduled appointment and work was completed in less time than given. Enjoyed conversing with sales people during my wait. Would you consider having hot chocolate out during these cold months for non-coffee drinkers? I do not have sales receipts

Nov 06, 2019

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Service Advisor Tom Salin is absolutely the BEST.

I made oil change appointment for 7am, Tom checked me in and quickly prepared the paperwork, checked for any pending services. Done in 45 minutes.

Nov 05, 2019

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I was greeted right away and my car was serviced in a...

I was greeted right away and my car was serviced in a timely manner. Making an appointment through the Blulink was easy and convenient too.

Nov 05, 2019

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Blown Radiator Service Repair

Service was fine, took 7 days and never once received a status call update, but they where friendly when i called to find out what was going on... Repair work was done well....

Nov 05, 2019

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Great Service!

Brought my car in for a creaking noise. Turned out I needed brakes and struts. Tom Salin took good care of me as always! I got a loaner car and my car was done same day.

Nov 04, 2019

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Oil change

I brought my 2019 Santa Fe for service and the entire process from making an appointment to the service writer taking my information and the service itself was very efficient and professional. Nice work to the entire service department.

Nov 01, 2019

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In and out

The associate was very friendly and courteous. Very helpful offered me coffee and the service was really quick. Did not have to wait , and I was able to get back to work. Once again thank you Family Hyundai

Nov 01, 2019

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Service

Service has never been less than excellent. Appreciate the detailed information given by Tom after service has been performed. Have recommended Hyundai to several friends of mind.

Oct 31, 2019

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Great service and explanations

Tom Salin is the greatest service guy. I knew my problem was serious and would be expensive. He was able to take care of it within a short time frame and kept me informed. It's not the first time I had great customer service from him.

Oct 31, 2019

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ALWAYS GOOD

GREAT AS ALWAYS! ALWAYS FRIENDLY AND HELPFULL . QUICK CHECK IN KEPT ME POSTED ON STATUS AND GOT ME AS SOON AS IT WAS COMPLETED. THEY DO A GREAT JOB.

Oct 31, 2019

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Always get great service. Get my question answered.

Mr. Tom & Mr. Collins Has always help me with my car. I never had a problem there. Great experience. Customer service is great. Keep up the great work guys. Always happy when I leave. Thanks Ms. Raquel Ramos-Munos

Oct 30, 2019

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Great customer service!

Bought 2 cars here, and today went in for a routine oil change. Service is always great. Service writers are friendly, honest, and quick! Graham was awesome!

Oct 30, 2019

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Family Hyundai Service

Been going here over 17 years and have excellent service. Would not take my car any place else. Called Tom and told him my problem and told it would be towed in last Saturday. Was looked at and found the problem and had to get part. Installed it let me use a loaner car and was on my way. Now car has been repaired. Ray Jones

Oct 30, 2019

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Service Department for Tire Pressure

The entire team at Family Hyundai are fantastic. The service department was very informative about my daughter's tire pressure and fixed everything. They took the time to explain everything in detail and were very understanding. This is such a great place to buy a car from and take it in for any service needs.

Oct 29, 2019

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Effortless!

Orland Park Genesis makes servicing my new G70 effortless and when time is money they come to me and take all the hassle out of getting my new vehicle serviced! Way to go Team Family!!!

Oct 29, 2019

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Service

Once again the service team took care of my needs quick and effectively. The service was great and communications were timely. Minimum wait time. Friendly people.

Oct 28, 2019

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My experience at family Hyundai

I have had the best experience ever at family Hyundai the best people, take care of you,The friendly staff ever I will always come back to family Hyundai , and I will always tell anyone that the best experience is at family Hyundai.if you want to be treated with respect go to family Hyundai that’s what they do.

Oct 27, 2019

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Great Service!!

Everyone is always so pleasant and professional. I’ve been coming to Family Hyundai for 14 plus years and working with Tom Salin throughout. His attitude toward customers and their needs, along with his strong work ethic are Top Notch! It’s so important to trust the recommendations given, as well as, the mechanics working on your car and I’ve always felt that I get that here with Family Hyundai - That is what keeps me coming back.

Oct 26, 2019

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Quick and excellent service!!

I needed an oil change done and also was supposed to have my 15,000 mile service done. However I didnt feel the extra services were needed and Tom was amazing in understanding. He did agree at least a tire rotation should be done to allow my tires to last longer. I was in and out with an oil change and tire rotation done within an hour. Absolutely will always recommend Family Hyundai!

Oct 24, 2019

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Great Customer service

The service people was very helpful. My check engine light was on and they made sure I was accommodated with a vehicle while my car was checked.

Oct 23, 2019

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15 month checkup

Very good service and Mike Majchrowicz went the extra mile to clean a mark off of our wheel guard. Thanks Mike! PS, see you guys in January.

Oct 22, 2019

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Check engine light

For sales i bought the vehicle with no issues and no trying to upsale anything. They were all friendly and worked quick. For service i had a check engine light on. Brought the car in and the problem was fixed quickly with the car also being washed. I had a part missing when I bought the car a month ago, they had it ready with no issues.

Oct 21, 2019

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great service

the service is always good, everyone is friendly and accommodating. the coffee and donuts are always good. i would recommend family hyundai to everyone. yes.

Oct 19, 2019

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we were very pleased with your service

we were pleased with your service as we didn't know that we needed a new battery. and the air filters needed changing and of course oil changing

Oct 18, 2019

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Know what talking about

short and to the point. I was told one price and when it was all said and done it ballooned up 200 more dollars and the advisor said he didn’t say that.

Oct 17, 2019

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Service

Tom of the service department is absolutely wonderful. He is the reason we have purchased 2 cars from Family Hyundai. I trust him explicitly and know his recommendations are truthful

Oct 17, 2019

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Always a pleasant and timely experience!

I always choose Family Hyundai because they always provide prompt and pleasurable service. They get me in and out without a long drawn out day of repairs and no need for a loaner in most cases. Makes it where you don't dread going to the dealership for service like in my prior auto owner experiences.

Oct 16, 2019

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Almost a 14 Year Family Hyundai Tinley Park Customer

I am a long term Hyundai customer and I have utilized this dealership for all of my car buying and service needs since November 2015. I continue to go here because of the EXCELLENT 5-star service that I receive from all departments (sales, service, etc). Tom Salin in service is very professional, patient, thorough and communicates what is needed (and what’s not needed) in a very customer friendly manner.

Oct 16, 2019

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Great

I have a family Hyundai closer to me but they customer service sucks bad so I make the travel to this one cause there awesome.

Oct 15, 2019

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Tire replacement

Very pleased with the service that I received. The wait time was within the time that I thought that I would have to wait. Would recommend

Oct 14, 2019

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Excellent Service

Clean shop, timely service, attention to detail, convenient hours of service. Would recommend Family Hyundia for both great selection and personable service team. A win win

Oct 13, 2019

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Excellent Service

Needed to bring my car in for a vehicle recall. Tom, the service was very courteous and helpful. Recall was performed in a less time that I thought it would take. Great dealership!

Oct 13, 2019

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Worth the wait!

I stopped in after calling about low tire pressure I thought it was due to temperatures getting colder at night. I was assured my vehicle would be checked out as soon as possible. It took alittle time but it turned out I had a nail in one of my tires! My service Representative Collin informed me of the situation and it got fixed immediately! He thanked me for my patience and came back when the work was completed. I have the tire protection plan so the repair was covered! Everyone was very pleasant and that was very appreciated! So to Collin, Tom, Crystal and Paul thank you!

Oct 13, 2019

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Quick service. Had no appointment.

Called on a Saturday late in the morning and they were able to get me in and took care of me in a very reasonable time. I appreciate it.

Oct 12, 2019

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Oil change

Everything went great in and out on a Saturday in 40 mins or less and everyone is friendly and helpful thank you again for everything

Oct 11, 2019

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company recall for programming update. Fast, efficient.

Nice people, professional, gave me an estimate of cost and time, Cost was -0- due to recall. Time was spot on as an estimate. And the vehicle runs great again. I will definitely return for maintenance and repairs when necessary.

Oct 10, 2019

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Consistent Great Service

Tom Salin and Colin Simmons are always pleasant and very efficient. Tom has been my tech the last two times and his service is consistently "10+".

Oct 10, 2019

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The staff is always so nice and efficient! They always...

The staff is always so nice and efficient! They always listen and handle the situation. I’m so happy to do business with Family Hyundai!

Oct 10, 2019

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Great service as usual

Everything done as expected. Never any surprises. Tom always does a great job. Takes care of things and doesn't make you feel like you are a stranger there.

Oct 10, 2019

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Customer Value

The dealership employees know how to make their customers feel valued. They genuinely care about their customers and that clearly defines the entire service department.

Oct 09, 2019

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great job as always

I always get great service here.. Tom Salin is the best. He's always there to help and keep you informed. Don't ever lose him.

Oct 09, 2019

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Excellent work

Very professional services the work was completed In a reasonable amount of time and done correctly so I'm very satisfied and looking forward to a return visit

Oct 09, 2019

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Great service!

We bought the 2020 Santa Fe . Kristi helped us, she was awesome! I loved working with her Because she made the car buying process smooth!

Oct 09, 2019

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Much needed service visit

I don't remember the person that took care of me, but I'm very happy he got me in as he told me they were booked for 2 weeks solid. I wouldn't have been able to drive my car around for 2 weeks with the bottom hanging off of it. I was surprised at the amount of the price, but didn't have a choice but to pay it. Was also in and out in a good amount of time also. I also don't like that I was harassed for about a week with a survey in my email daily.

Oct 08, 2019

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2019 Hyundai Tuscan

Always a pleasure buying from this dealership. Knowledgeable staff. Great prices and this is my fifth car. It just gets easier every time.Ask for Jerry Lacy one of the best salesman and has been there a long time.

Oct 08, 2019

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Did what a Delership should do

My vehicle was blowing through oil 1-2 quarts every two weeks--although nothing was leaking. Tom Salin took me through the process from start to finish and was a pleasure to deal with. He kept me updated every step of the way, got me in and out quickly during stops for oil checks and delivered the repaired car on time as promised. This work was all covered under warranty.

Oct 08, 2019

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Professional

If was once again a professional and awesome visit for service. Tom was an excellent representative for Family Hyundai and I was treated with the respect that I have come to expect from this Service Department.

Oct 04, 2019

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Tire replacement

I found a bubble in my left front tire. Drove directly to dealership and they immediately replaced it. Very helpful and friendly and courteous. Very concerned for my safety.

Oct 04, 2019

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Fantastic!

Tom Salin always goes above and beyond with my car and I can't thank him enough for the great service he has given over the years!

Oct 02, 2019

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Oil change

Why did you stop doing the Brake inspection that you use to do with our oil changes?? Brake inspections are very important & should be done again

Oct 02, 2019

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Great Service

I would sum everything in a few words "MAKES YOU FEEL LIKE THEY CARE ABOUT YOU". Everyone is there to help you and keeping you up to date.

Oct 02, 2019

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Service

Friendly, and nice. Timely treats you like you care. Go out of their way to help clean area everyone greets you. Makes you feel welcomed

Oct 02, 2019

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Good Job, not as timely as originally quoted

They did good work, however, the time frame provided to me was almost two hours off. I would have appreciated a call or update during the service.

Oct 02, 2019

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Great customer service

I bought my car from another Hyundai dealership but their customer service is terrible. I decided to check out Family Hyundai for service (oil changes, etc), and I’m so glad I did. Very friendly, and got me out in less than an hour, which was very much appreciated. Very thorough too. Great job and I will be back

Oct 02, 2019

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Excellent Service

Tom Salin is great to work with. It is always a smooth and easy experience. My car is always ready in a timely manner. Always a great experience.

Oct 02, 2019

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I purchased all of my cars and have had then serviced...

I purchased all of my cars and have had then serviced there throughout the years. Excellent service always. I would like to thank Tom Stolz especially for his excellent and personable service we always receive from him. KUDOS TOM!!!

Sep 29, 2019

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Great car dealership

Been wit FAMILY since 2008 great please and people:-) the family is like family the price kid right and the atmosphere is great! Will be glad to return for 2020 SUV next year

Sep 27, 2019

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Awesome employees and customer service

I have been coming to Family Hyundai for over 10 years. I would never take my vehicle to another dealer. The employees there are like my Family! Can't say enough about how fabulous everyone is to deal with there.

Sep 25, 2019

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Fun to buy a car at Family Hyundai!

Worked with Mayweather Shorter on my last lease and this time it was even more fun. He is a gentleman in every way and made my experience a pleasure.

Sep 25, 2019

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Oil change

Free oil change for new Santa Fe. My 3rd car from dealership. I always ask for Tom Salin for service. He is honest, forthright and customer focused.

Sep 24, 2019

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Dream Car Secured

Went into Family Hyundai to look at a Sonata and we saw a preowned Genesis. It was just returned from a lease. It needed some work to get it to certified preowned status. The work was done and we picked it up a few days later however the trunk had a strange odor in it. When we pointed it out Al Pellizzeri stepped up and made sure the issue was taken care of. They needed the car for a couple of days but no worries because Al gave us a Genesis loaner. We were impressed by the commitment to take care of everything to our satisfaction, even on a preowned vehicle. Tom Salin the Genesis Service Advisor also was a great help when we had an issue with a road hazard in our tire after we had the car for a week. .

Sep 21, 2019

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Great service

Tom Salin does a great job of servicing my Genesis, He is very pleasant, knows what he is doing and get the job done in the in the quickest time possible, Thanks Tom

Sep 20, 2019

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Oil change

I brought the car in for an oil change and it was quick and easy. I called Tom back and asked if he could check my breaks, which he gladly did.

Sep 19, 2019

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Good / confident

I always feel confident that I can trust was Tom tells me after servicing my car. He's also very pleasant to deal with. Always good service.

Sep 19, 2019

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Very friendly and efficient!

Tom performed my scheduled maintenance on my Sonata. He did a great job and great customer service. I plan on doing my future scheduled maintenance at Family Hyundai.

Sep 19, 2019

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Great Experience

As always Family Hyundai staff is easy to work with. My car was done quickly washed vacuumed and ready to go, I will continue to come back for service because of your staff.

Sep 19, 2019

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Excellent customer service

The whole experience was fantastic.. So courteous.. Finished on time as promised.. No high pressure sales.. Highly recommend this facility from purchase thru service the truly are Family Hyundai

Sep 18, 2019

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Service is always terrific!

I've always had a great experience @ this Hyundai dealer. The service is always professional and they take the time to explain anything that is needed.

Sep 18, 2019

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Oil change

Tom Salin is the best. I am always greeted by my name and always work is completed in a timely manor. Every one at Family Hyundai is awesome. Especially Skip, Tom Salin and Al Pellizzeri.

Sep 15, 2019

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15,000 mile

The wait was a little longer than I had expected, even though it was a scheduled appointment. Luckily there were delicious and fresh donuts waiting for me while the work was done. I was very happy to see my forever, lost Keith Urban CD, sitting on the passenger seat. Thanks!

Sep 15, 2019

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awesome service

always a pleasure going there and getting quality service from Tom Salin, The attention to detail keeps my ride functioning at top gear through the seasons

Sep 13, 2019

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Friendly service

Everyone was very friendly and helpfull. I would recommend them to family and friends. Ease of getting in and out of the service department. Excellent staff.

Sep 13, 2019

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Quality service every time

I spoke with Tom Salin on Monday and he got me an appointment for Wednesday morning for an oil change. On Tuesday night my check engine light came on. Tom had service run diagnostics and clearly conveyed to me what the issue was. The check engine light went off yesterday but I am still planning on having the work done ... just not right at this moment. :) Tom is a great guy, tells it like it is, and accommodates me. He is a true asset to Family Hyundai!!!

Sep 12, 2019

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Great Service!

I brought my car in on a Tuesday night. By Wednesday morning Tom had called me with a diagnosis and had me back on the road in my car later that afternoon. I have bought several cars from Family Hyundai and Graham, Al, Tom, Mayweather, and Colin have all been great to deal with! I would recommend joining the Family to anyone!

Sep 11, 2019

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always great service

The title says it all, they provide accurate and timely information and service. When I buy my next car it will be from family, as long as they keep there great service department.

Sep 11, 2019

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Great service

I like getting my car serviced here its fast and friendly my service adviser is great to work with he get me in and out fast and if he finds any issues with my car he advised me if I needed or not and I feel good about that keep up the good work.

Sep 10, 2019

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Amazing

Tom Salin was awesome,he explained everything to me and he told me everything that I needed for my service,I definitely give him a 5 star for his service. Thank you Tom

Sep 09, 2019

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Great experience, quick and easy oil change.

Quick and easy experience. Went in for oil change and received good advice on what needs to be updated or checked in the future. Service was friendly and honest.

Sep 08, 2019

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Service

Great service. I love the fact that they always do an inspection before they perform a task on your vehicle. That inspection saved me $100.

Sep 06, 2019

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Very nice employees

The oil change & new light bulb were quite expensive. I wish there were deals when you get oil changes regularly at the dealership. The customer service is always excellent!

Sep 05, 2019

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Great customer service

Great customer service and great service time. Was in and out in an hour and the employees were very helpful and friendly. Thanks family Hyundai

Sep 05, 2019

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Great job

My problem was handled very fast and more importantly to my satisfaction. I would definitely recommend Family for their service to each and everyone who asks me

Sep 03, 2019

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Great

The service group are great. They answered all of my questions, and provided pricing for future service work. Also, explained the issues with my car clearly.

Sep 03, 2019

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Always a pleasure

I always get treated like a friend. I would like to note that I get prompt service by people that are competant ,knowledgeable and courteous. This isn't once or twice this is every time I go. Who could ask for more. Joyce Rinkevicius

Sep 01, 2019

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my experience was good good environment

I given this rate because they do an outstanding job with my vehicle thats why i rated high good results. I will highly recommend people to family hyundai.

Sep 01, 2019

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In and out for oil change in 45 minutes.

Very happy to be in and out in 45 minutes. Always a pleasure to be helped by Tom. Very pleasant and extremely experienced. Looking forward to the new car wash!

Aug 29, 2019

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Electrical issue

My erratic electrical system issue was analyzed and remedied without having to replace any expensive components. Thanks Tom Salin for your time and effort in analyzing the problem.

Aug 28, 2019

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August 27th visit

Tom Salin was great. answered all my questions and had me out in 75 minutes. I really like the 7AM service start. Thanks again for the coffee and sweets,. Nice touch.

Aug 28, 2019

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Excellent overall!

Tom was helpful, answered all my questions and was pleasant, which is huge for me. This is why I always buy Hyundai. A good experience overall, Thank you!

Aug 28, 2019

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Great fast professional

Needed oil changed got there at 645 out by 807 am with no appt. I ve been coming here for 10 years I pass 4 other Hyundai dealerships but I bought car here and feels like family

Aug 25, 2019

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Timely and quality work

I purchased my 2007 Sante Fe from Family Hyundai 12 years ago. Many think I’m crazy to keep going back to the dealership to have work done. The few times I went elsewhere the end result was I took it back to Family Hyundai to repair what someone else did. Colin, Tom, and Mike, always make the experience pleasant and make sure my vehicle is safe before I leave

Aug 25, 2019

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service could be better

I asked a service advisor if he could ask the service technician to inspect my brakes and tires and give me the numbers and I did not receive any of it.

Aug 24, 2019

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Bought a new Hyiundai Tucson in July and a new Kona in Augus

Bought a new Hyundai Tucson in July and a new Kona in August. The whole experience was top notch.. I would highly recommend Ricky and the whole Family Hyundai team.

Aug 24, 2019

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Love Family Hyundai

Great service department! Never disappointed working with service and sales, no pressure. Love it! We have purchased 2 cars from Family and have not been disappointed.

Aug 24, 2019

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Thorough service

Just went in for an oil change. Tom got me out when he said he would. He is a good service provider. I actually have oil change this time but I would like to see coupons for oil changes in the future. Thanks!

Aug 22, 2019

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Satisfied.

Very acommadating, friend;y and ready to handle any issues, as always. All my visits to Family Hyundai over the years that I have owned my Tuscan, have been a pleasant one., and always with good results.

Aug 21, 2019

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Top Notch Service

Family Hyundai always go over and beyond to take care of my service needs I really appreciate the quick efficient customer service from the service manager Mike and assistant name Eric and the rest of the service staff thank you once again for doing what you do best :-)

Aug 20, 2019

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Always great service

Family Hyundai has always provided great service, that’s why I keep going there. Service was quick and priced competitively. Great job as usual. Thanks.

Aug 16, 2019

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Quick and responsive.

I visited the site for the first oil change in my 2019 Hyundai Tucson. I was told it would take two hours so I went the waiting area and began working. To my surprise my car was ready to go in 30 minutes.

Aug 15, 2019

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Nice job

I was very pleased with the service. (unfortunately the wash wasn't working, but totally understandable, but the interior of my car looked great!) The service personnel were very nice and respectful. I am extremely satisfied with the whole process and will continue to use the service department for any and all of my maintenance/service issues. Thanks for a job well done.

Aug 15, 2019

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best customer service

they always do a good job, i am always satisfied. they have coffee and donuts which is really nice especially when u travel as far as i do to get there.

Aug 15, 2019

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Excellent service

I received excellent service. I was promptly given a loaner car and was on my way. Didn’t have to wait and was called when my car was ready.

Aug 15, 2019

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Great service

Great service. Tom is wonderful to deal with he makes taking the car in for service a better experience than any other service center. Thanks Tom

Aug 14, 2019

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Always great service

15K check up great service as always. Service staff are always helpful and efficient. In the past the mechanics have helped me with a specific problem, creating a solution and thereby making my life easier. That solution was worked out on our 2013 Santa Fe Sport, so when we traded that in for a 2018 I made sure to have the new vehicle set up with the same feature. It was a special heavy duty plug and hook up for my husbands oxygen machine to run on the car as we travel East to West and North to South across the US. Thanks guys! This is why I always bring the car back to you to keep it in good operating shape.

Aug 14, 2019

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NOrmal Mtce

Brought Santa Fe in for 108,000 mile maintenance. Work was done quickly and efficiently. They found a couple small oil leaks, told me how much to fix them but didn't pressure me to have it done at the time

Aug 14, 2019

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Best Service and Sales Dealership in the country!!

I have always received the Best Service and Greatest Sales experience from the Family Hyundai team. From top to bottom they entire operation is Awesome!!

Aug 13, 2019

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My service at family Hyundia

My service at family Hyundia was very pleasant the people in the service department is always kind my appointment was for 9:30 my car was finish around 11:00

Aug 11, 2019

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Awesome Service

The service dept at Hyundai in Tinley Park has a awesome staff!! They believe in getting the job done according to your budget!! I have a particular Service guy who has been my service guy ,from the day of purchasing my vehicle !!! Three thumbs up to Mr. Mike Majors!!!!!👍🏾👍🏾👍🏾

Aug 10, 2019

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5star

As always great service and very pleasant people. The last time and this time the car wash was broken they apologized and said a new one is on order.

Aug 09, 2019

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Great 1st Experience at Family Hyundai

Great service, kind people, totally satisfied will definitely be coming back, everyone was professional and very courteous this is a great deal and I appreciate all the work done!😃

Aug 09, 2019

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My experience is always polite.

The customer service is wonderful. The employees at Family Hyundai gets their customers in and out as quickly as possible. The dealership is very clean.

Aug 09, 2019

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Confidence at this dealership

I appreciated my service writer giving me an estimate on my wait time and so surprised finished early. He went over what was done in detail and I felt my car was serviced well and with this great experience I feel confident my car is in good hands. Thank You !!!

Aug 08, 2019

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Continued Customer!

I purchased my 2006 Sonata from Family Hyundai 14 years ago, and after 191,000 and excellent service decided it was time for a new Sonata. Kristi was awesome! She is a wealth of knowledge and made the purchase experience one of the easiest I've ever had! Looking forward to another 14 years of being part of the "Family!"

Aug 06, 2019

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10/10 service

Tom, Colin and the entire service team are absolutely amazing. They go above and beyond to assist you with whatever service issues you're experiencing and perform their jobs in a professional manner and at an extremely high level. Great service team with 10/10 service!

Aug 03, 2019

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Fast service

I hadn’t had any difficulties with the dealership, no complaints and very honest, very respectful, and honest , and very trustworthy and I would like to recommend them to anybody

Aug 01, 2019

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Colin provided excellent service! Always service with a smil

This is our 3rd Hyundai we purchased from Kristi. Everyone in Service is excellent. I trust the with my car. They always make sure that we feel welcomed

Jul 31, 2019

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Great Service!

I had great service getting my Hyundai Tuscan in for its regular maintenance check. The employee was very helpful and addressed my concern about my car only being a year old and it already had a headlight burned out. They tried to get the car completed in a reasonable amount of time! They have a great waiting room that has access to Wi-fi.

Jul 31, 2019

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Good service and very nice people to deal with.

Helped immediately on arrival He was very kind and courteous . He said the car would be done at certain time and it was. and all cleaned too, .

Jul 29, 2019

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Family Hyundai Service

Great dealership, great service. I've been doing business with them for over 20 years. Wouldn't go anywhere else. Very professional and personable people.

Jul 29, 2019

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Satisfaction

Tom has been my service guy for sometime, and he is great. Very pleased with his work. Wouldn't be happy with anyone else. Very happy with the work done to my car

Jul 28, 2019

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Maintenance

The service was easy to set up. I did early bird drop off they called me when my car was ready the next morning. I was in and out picking up my car within 5 minutes. Great experience fast and friendly

Jul 28, 2019

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Great Customer Service

As always another great experience. Great customer service and timely attention as always is the norm at Family Hyundai. Great job. Keep up the good work.

Jul 26, 2019

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Professional Service

The best and most professional service department there is, and I’ve seen plenty. It’s why I own two Hyundai cars now. Bringing them in for service is never a hassle and they get the job done.

Jul 25, 2019

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The world best dealership!

I love my dealer Family Hyundai. All of my maintenance has been done at Family Hyundai. The Service Department has been my partner for four years. They have worked with me as a co-laborer for all type of maintenance for my car. Some examples are my oil changes, brakes and all types of repairs. Each Service Representative greets you with a smile. My Service Representative on yesterday went the extra mile and provided outstanding service and outstanding recommendations. By way, his name is Michael Majchrowic. A man who cares about people and who loves to serve the customers of Family Hyundai. Many time we wait to promote people sometime when it is too late. I would highly recommend some type of award or promotion for Michael. Thank you for allowing me to share my experience from yesterday!

Jul 25, 2019

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Friendly but slow

People are friendly and act as if they care about you as a person not just trying to sell you service. Especially great was Al Pelizzeri, he went out of his way to get my car cleaned and cared for without trying to sell me a new one😂 great staff. Thanks

Jul 25, 2019

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Best car dealership around

Every department at this dealerships ROCKS! This is my fourth car purchased or leased. They make every experience worth coming make. The service Department is unbeatable. Ask for Tom.

Jul 24, 2019

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Very Comfortable Environment

This was my first visit to Family Hyundai for recalls and I will be returning for service. I got processed it fast and the service rep was really nice. The waiting area was clean, comfortable and welcoming. They offered free coffee, donuts and Wi-Fi. I was maybe there for about 1 1/2- 2 hours. I will be back!!

Jul 20, 2019

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Oil change

I had a good experience with my service technician Tom S. He always go the extra mile for my service needs. He also research my future need an advised me what I would need on my next service appointment.

Jul 19, 2019

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GoodThat bad everybody was friendly

Last visit they told me I needed a new battery and wanted to put one in I told them no same battery this visit they tell me it’s good what’s up with that What’s up with the technicians

Jul 19, 2019

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Great srrvice

Great service, did not fabricate non existent problems like experienced at another dealer . Not pushy at all , explained everything. Will purchase a car from them for sure.

Jul 19, 2019

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Excellent job

I had a wonderful experience at Family Hyundai during this last service visit. They performed an oil change, replacement of my steering wheel coupler (which was still under warranty, and a recall on the engine software update was completed. I was so happy with their service and keeping me up to date on the completion of my car during the day. I'm especially happy that the steering wheel coupler was under warranty since it was an annoying sound happening in the cabin with every turn of the wheel. This fix has given me a new love for my 2013 Sonata. Thanks so much :)

Jul 17, 2019

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Good service

The waiting area has desserts and coffee.the service person explains the work you need very thoughtfully so that you know all of your options

Jul 17, 2019

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Oil change

Very courteous, very hospitable. Gave you a estimated of your repair. Do only what is needed. Does excellent work. Let you know when next service is coming

Jul 17, 2019

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Dependable

The group is efficient and responsive.. always with a sense of urgency. Appreciate the individual attention and the communication. Seems to have a positive attitude.

Jul 16, 2019

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No car wash/no vacuum

The wait was long, which I expected, I didn’t have an appointment and planned on being there a bit. My problem with this particular visit was that only the front driver side of my car was vacuumed and my car was not washed. There was not a weather hazard stopping a wash.

Jul 16, 2019

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Service Delivery

This is my second time coming from Chicago to the dealership only to find out the company sent the wrong part. That's 60 miles round trip.

Jul 15, 2019

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Oil change

Everything went well, I was in an out in an hour Easy to make an appointment Tom is excellent always professional great customer service and friendly kept me up to date on progress

Jul 11, 2019

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Always kept informed

Needed my air conditioner fixed. I was brought back home by a really nice man who courtesy drives. I was informed quickly with a call about what was wrong with my car and the total. When the part wasn't going to be fixed the next day because it wouldn't be there in time I received another call. Great communication with the service department.

Jul 11, 2019

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Awesomeness!

Hottest day of the year. Service garage was an oven. Nobody complained, they just got ur done! Thanks guys I truly appreciate what you do.

Jul 10, 2019

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Great service

Took my car in because tire was leaking air. Just to find out a valve came lose. I was in and out in a timely manner. and even got a car wash ! Service always great .

Jul 09, 2019

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Overall pleasant

The service person who checked me in (Colin) was very professional and pleasant. The air condition in my Santa Fe was not working properly, and was costly to repair. Colin was able to have my out of pocket expenses reduced due to a warranty factor. Waiting time for service at the dealer was rather long and I was provided with a loaner after having been there for some hours. Presently my vehicle is operating with no problems.

Jul 07, 2019

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Service Tom Salin was awesome friendly and very very helpfu

The friendliness and knowledge of the employees is fantastic. Tom Salin took the time to explain everything. Great service and I would recommend Family Hyundai to everyone

Jul 06, 2019

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Very excellent service

Very good service and excellent customer service. Thank you for your service. It was a great experience buying a car from Family Hyundai. Thanks Hyundai Family

Jul 04, 2019

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great service

Checked in promptly. Car was ready in the time frame quoted. Other required services were stated and quoted. As usual Tom Salin was a pleasure to work with

Jul 03, 2019

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Scheduled Service

I had the 75000 mile scheduled maintenance completed in just over an hour and was on my way. I never wait long to get my service done.

Jul 02, 2019

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Vehicle purchase of

Friendly and very knowledgeable staff. Was not pressured into buying a vehicle. Great family atmosphere. Could not be happier with my Hyundai. Top notch dealership.

Jul 01, 2019

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Quick and Courteous

I usually dread doing anything with car service. Family Hyundai has changed all of that. I came in for my appointment and was shocked that they were running on schedule. I was in an out in less than an hour. Everyone was very courteous and they took great care of me and my car.

Jun 30, 2019

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Always great service

I always deal with Tom Salin when having work done on my car. He gets me in and out quickly, is very accommodating, and always answers all my questions. He is a pleasure to work with and is truly an asset to Family Hyundai!

Jun 30, 2019

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Everyone is awesome

From the time you pull to the service area until you leave everyone has a smile ,and a welcome for you. They listen to your concerns and address all issues in a professional manor. Very pleasant experience.

Jun 29, 2019

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New Tucson

RickY was extremely professional and helpful. I recommend him highly.he showed us the entire dealership and introduced us to the service department. He was also very helpful explaining all of the options

Jun 29, 2019

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Love Hyndai

Service is always great! Salespeople great, not intimidating. Al is the best! Very Knowledgeable staff, I will by all of our future cars there. Love Hyndai ??

Jun 29, 2019

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Service

Friendly people, go out of their way to help. Tom Salin is the best always makes you feel welcomed and explains everything and checks on you while your waiting.

Jun 20, 2019

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Tom is great!!!

Tom remembers you and your vehicle. Tells me exactly what my vehicles needs and how soon... will be returning so to complete what is needed on my vehicle...

Jun 19, 2019

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Best dealership and service dept on 179th Street!! Thanks

They go out of their way in every department. Never a hassle. This is my 3rd vehicle from Family Hyundai won’t buy anywhere else!!!

Jun 19, 2019

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Service Delivery

The service department was very attentive relative to my issues. They kept me apprised throughout the process and resolved my fixable issues and ordered the problem part.

Jun 17, 2019

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Service

Tom was terrific. In and out within 45 minutes. I have always received great service here. Top notch service department . Their attention to detail is remarkable.

Jun 15, 2019

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Great service

If you want a great Hyundai dealership to go to family is the one great staff friendly great work hard workers they take care of business

Jun 12, 2019

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Excellent service

Service was excellent, timely and car was returned washed and clean. Everyone was friendly and courteous. Could not ask for more. Good experience overall would recommend.

Jun 11, 2019

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Excellent Service

I appreciate employees whom show genuine concern of their customers service needs. Mr.Colin Simmons made a point of explaining my car’s functioning. He was clear and concise, while utilizing patience in making sure that I understood him. Mr. Colin Simmons should be recognized for his supreme customer service etiquette. Please hire more individuals with his quality and trait of excellent service!

Jun 11, 2019

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great service.

Ive. bever had bad srevice at family Hyundai...always been above and beyond.... They go out of their way to please a customer..they make sure they job is done right, the first time....

Jun 09, 2019

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Ask for Jerry!

Jerry was a pleasurable and amazing salesman! Everyone at family Hyundai was super great and accompanying. Best dealership experience I have had and I have purchased quiet a few cars in my history but nothing comes close to this.

Jun 09, 2019

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Oil change

Tom got us in and got us out. Great experience every time. I would highly recommend family Hyundai to all my friends and family because of the service quality.

Jun 09, 2019

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Great customer service

If someone asks me why do I come all the way from Chicago to Family Hyundai, I would tell them customer service. The service I (you) receive is unparalleled.

Jun 06, 2019

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What needs to be done

Very professional understanding the inter workings of the vehicle Very knowledgeable about what needs to be done on the service event I would recommend the dealership and the service department to anyone that has a similar vehicle Thank you.

Jun 04, 2019

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Waited 2.5 hours for nothing

I had a maintenance appointment for 9am and showed up at 8:45 for good measure. When I checked in they told me that they would be done at 11:30. So I waited. When I asked them at 11:50 how much longer until my car is done they replied “oh we started 20 minutes ago” Why would I make an appointment at 9 o’clock when they aren’t going to even start until after the time they said that they would be done?? I told them to not do anything else due to me having to go to work and they still took until 12:20, another half hour, to get me my car.

Jun 04, 2019

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Great overall Dealership for service

Wait times for service are generally long but that's expected for any service/body shop. Waiting for someone to greet you when you first pull up for service (even with an appointment) however, can unfortunately be long most times. I usually end up having to go find someone to initiate the process. Colin Simmons is the BEST person to go to for your service. He goes above and beyond EVERY SINGLE TIME. I've only gotten him a few times but just witnessing how he treats the customers, opens the door for you, treats you with respect, makes eye contact, has the right tone and attitude, how he carries himself when its busy and stressful, makes you regret not getting him if you got someone else. He is the definition of a model employee, very professional and friendly to the customers. I've had a service guy (can't remember the name - kind of goes to show you how memorable the visit was) that once muttered and cussed under his breath (thinking they're being quiet when they're really not) and get frustrated right in front of me. The same service guy would grab paperwork aggressively and act as if you're not in front of him. But trust me when I tell you every single time, I've seen Colin Simmons act like a model employee should under stress and treat you with respect every time. He puts you above all else. Other than that, the rest of the team are pretty cool and friendly. I haven't had any major issues with any repairs/service and the like, thus far. Family Hyundai is a great dealership for service.

Jun 03, 2019

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Friendly and professional

From the minute you drive into the service department you are greeted and taken care of by a friendly service person. Same when your car is done being serviced, if you wait you are greeted again to go over what was done or if you leave you get a phone call advising. Service appointments are on time and they have also been able to give you a good estimate of how long it will take. It makes the process a positive experience. Also the waiting room is very comfortable with a TV and refreshments.

Jun 03, 2019

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Friendly Service Advisors

My favorite service adviser is Tom. He is personable to EVERYBODY and knew me by my first name, even though he was not handling my service this time.

Jun 02, 2019

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Always excellent service!

My service advisor Tom is wonderful. I have been servicing my vehicle at this location since 2016. The team knows what they are doing, never had a problem. If my vehicle needs to stay in the shop, a loaner is provided right away. I love this place, I love this team. Thank you Family Hyundai. Ralph Black

Jun 02, 2019

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stress free

very helpful thurough direct and to the point. helped me out tremendously. well worth the drive for service and repair. i pass up multiple dealershios including 3 hyundai dealerships but i trust and feel that i am treated like a good fiend or family member. bought the car here 10 years ago and i will only get it serviced here. Thank You guys again for your help and the wheels.

May 31, 2019

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Protective coating

I had a chip out of the hood that had rusted (bought the car used) and was having the protective coating put on!! Took me forever to get someone to fix that rusted area. Wanted it done prior to the coating!! Finally complete

May 28, 2019

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Fast, friendley service

I had an appt. for an oil change - I was done within 45 minutes. Great service. Thank you!! I would recommend Hyundai service to all.

May 26, 2019

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Hyundai Service Always On Point

Thank you Eric and the whole Service team for always going over and above to take of my 2015 Sonata.....👍 Keep up the Great work! 😁

May 24, 2019

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Thanks

I was greatly pleased when Tom told me everything was free today. And it was done so quickly. Thank you for washing the car also.

May 24, 2019

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My car. Would not start

They fixed my car and I needed a new starter. It was covered by warranty. I would recommend this dealer to friends and family, They weee quick

May 22, 2019

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